Decrease Patient Wait Times & Increase Efficiency
We recognize the significant role urgent care centers and other outpatient clinics are playing in the delivery of primary and ambulatory patient care these days. And we also understand that as a clinic serving the local community, you’re dealing with patients expecting top-notch customer service and minimal wait times.
The Secure Care Products ENVisionIT® RTLS, offers a solution to meet the needs of hospitals and clinics. Bio-Medical teams are frequently challenged with the daunting task of locating hospital equipment for regular maintenance, necessary repairs and product recalls. Maintaining records of these services can also prove to be a difficult task. Once fitted with an asset tag, each item can be easily tracked. Asset tags permit staff to trigger alerts noting the status and location of the equipment.
Workflow Optimization: Streamline daily routine tasks like patient in-take, room cleaning or turnover, patient escorts to exam rooms. By automatically updating status of patients, staff and exam rooms through the presence of tags in or out of specific areas, you reduce the amount of time spent tracking this data. Easily identify bottlenecks and work to improve processes to avoid them.
Improve Patient Throughput: Patients spend a lot of time waiting. They wait to check in, wait for an exam room, wait for a provider, wait to check out. The more time patients spend waiting, the less satisfied they are with the service your clinic provides. And the fewer people you’re treating each day. Increased wait times mean you risk losing business. Issuing tags upon check-in, you can keep track of how long each patient has been at your facility and where. Make staffing or other resource adjustments over time as you monitor trends to make sure you’re hitting operational and patient satisfaction metrics.
Increase Staff Safety and Satisfaction: Most urgent care centers are open convenient hours to best serve their clientele. However, this may mean limited staff during early morning or late evening hours. With free and open access to the public, your staff could be at risk. The ENVisionIT staff duress tags can be used to trigger an automatic alarm notification to others in the center that urgent help is needed. These alarms will show who needs help and precisely where they are located to ensure the fastest response.
Contact us today to learn how an ENVisionIT® (RTLS) real-time location system can help your clinic improve patient satisfaction, reduce wait times and increase efficiency.