Privacy Notice

Who we are
Our website address is: https://www.securecare.com.  We are headquartered at 39 Chenell Drive, Concord NH, 03301, USA.  We may be reached via email: info@securecare.com or phone: +1 (603) 228-0745 or +1 (800) 451-7917.

What personal data we collect and why we collect it
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to third party marketers.  This may include personal data such as name, email address, personal account preferences, transactional data from purchases, and technical data such as information about cookies.  Personal data is also generated from technical processes such as contact forms, comments, cookies, analytics, and third party embeds.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order, to provide sales or service support via our distribution network.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Our service partners
We may use the following third-party service providers named below to process and store your data:

We will not share your personal information with any other third-party marketers unless we have your permission or the law requires us to.

Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media
If you upload images or files to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms
Caldera Forms stores a record of all form submissions. Your data may be deleted by the site administrator. You may request a report of saved data related to your email address.  You can access

Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you

Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.  This website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Analytics
This website uses Google Analytics, which is a piece of software that pulls data about the site’s visitors.  Google Analytics records things like:

  • What website you came from the get here
  • How long you stay for
  • What kind of computer you’re using
  • And a lot more

The tracking information allows us to better understand our website audience so that we can make better decisions.  We review compiled aggregate statistics on a wide variety of metrics, but no personally identifying data is included in this type of reporting.  We maintain analytics data for our website for a period of 50 months.  All of our activity falls within the bounds of the Google Analytics Terms of Service.  Find out more about how Google uses data when you use our site.  You may also opt out of Google’s advertising tracking cookie.  Our web hosting service, GoDadddy, may also collect some anonymous analytics data.  You can review GoDaddy’s privacy policy.

Who we share your data with
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

See Our service partners section above for other parties who may have access to your information based on how our website is created and managed.  We also maintain a network of certified distribution partners who provide the sales and service of our products and solutions.  When you contact us about our products and solutions, we may share your contact information with the relevant certified distribution partner which is necessary for the them to provide you with the services about which you are inquiring. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

How long we retain your data
If you leave a comment or submit a contact form, the comment and its metadata and contact form contents are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.  Analytics data gathered via Google Analytics is retained for a period of 50 months.

What rights you have over your data
If you have an account on this site, or have left comments or completed contact forms, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data
Visitor comments may be checked through an automated spam detection service.  We collect information about visitors who comment on sites that use Akismet anti-spam service. The information we collect typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).  You can review Akismet’s (an Automattic company) privacy policy.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Contact information
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at +1 (603) 223-0745 or info@securecare.com.

Privacy Policy Changes
Although most changes are likely to be minor, Secure Care Products LLC may change its Privacy Policy from time to time, and in Secure Care Products LLC’s sole discretion. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.